Attention UK Based Windows Users

If you have logged in to dbRAS on the UK location between 30 November and 2 December and are currently not able to pass Host Checker, please try:

  1. Right click this link, click Save Target As, and save the script file to your preferred location
  2. Locate the script just downloaded on your computer and double click it to execute
  3. Restart your computer and try logging in to dbRASweb again

If the script fails or the issue is not resolved, please follow the instructions below:

  1. Navigate to C:\Users\(your Windows user)\AppData\Roaming\Pulse Secure
  2. Locate the "Host Checker" folder, right click the folder, select "Rename", and rename the folder to "Host Checker old"
  3. Locate the "Setup Client" folder, right click the folder, select "Rename", and rename the folder to "Setup Client old"
  4. Restart your computer
  5. Try logging in to dbRASweb again
  6. If you are still experiencing an issue, please contact dbSupportPlus

Instructions for Windows 8.1 & Internet Explorer 11

Before you will be able to log in to dbRASweb, you must make some minor changes to your browser configuration. Click the link below to view the instructions.

View the instructions


Instructions for Windows 10

Before you will be able to log in to dbRASweb, you must make some minor changes to your browser configuration. Click the link below to view the instructions.

View the instructions

 

The Windows 10 "Edge" browser is currently not supported

You're attempting to use the unsupported Windows 10 "Edge" browser to log in to dbRAS.

To continue using dbRAS on Windows 10, choose Start > All Apps > Windows Accessories > Internet Explorer and come back to this page.

For more information, visit the dbRASweb Compatibility Check tool.
 
 

dbRASweb is not accessible from mobile devices.

To access dbRASweb, try again from a Mac or Windows PC.

To work from your mobile device, visit dbsupportplus.intranet.db.com > Remote Working & Mobile from a DB office.

 
 
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